SUPPORT

Regarding our delivery process, we are committed to ensuring a smooth and efficient service for you. Typically, our delivery times range from 2 to 4 business days, depending on your chosen delivery option during the checkout process. We understand the importance of timely deliveries, and we strive to meet your expectations.

Our delivery schedule operates exclusively between 7.30pm to 11.30pm, Mondays to Fridays only. This time frame has been the preferred choice of most of our customers, as it ensures that they are available to receive their orders in person. We appreciate your understanding of this schedule and believe it aligns with your convenience.

At TECHYARD, we prioritize the safety and security of your orders. To ensure a seamless experience, we work closely with our trusted shipping partners. Rest assured, your TECHYARD orders are always delivered directly to you and will never be left unattended outside your doorstep. This commitment to ensuring that your orders are placed directly into your hands underscores our dedication to your satisfaction and peace of mind.

Cancellation & Refund Policy

We appreciate your trust in TECHYARD and your choice to shop with us. Our goal is to ensure a smooth, transparent experience for every customer. Please refer to the following information regarding our cancellation and refund policies.

Cancellation Policy:

• Orders may be cancelled; however, once an order has been processed, a 1% cancellation fee will apply.
• If you'd like to cancel an order, please contact us as soon as possible at support@thetechyard.com so we can assist accordingly.
• We understand that situations may arise where amendments are needed, and we’re committed to helping where possible before fulfillment is completed.
  
  

If the Order Has Been Shipped:

• If your order has already been shipped, cancellation may no longer be possible.
• For such cases, please still contact us at support@thetechyard.com. We’ll do our best to assist and advise on next steps.
  
  

Refund & Return Criteria:
To be eligible for a refund or return:

• Items must be unopened, unused, and in mint condition.
• Products must include all original packaging and accessories.
• Any return requests are subject to approval and evaluated on a case-by-case basis.
  
  

Please note:

• Shipping and platform fees (including the 1% processing fee) are non-refundable.
• TECHYARD reserves the right to decline or reject refund requests depending on the condition of the item and other relevant circumstances.

 

We remain committed to offering quality service and support. If you have any concerns, don’t hesitate to reach out and we’re always happy to assist.

In the rare event that your order arrives damaged, or if you have reason to suspect that the exterior box may be compromised, we kindly request that you reach out to us without delay. Your concerns and issues matter to us, and we are here to assist you promptly and effectively.

Reporting Damaged Orders:
Should you discover that your order has been delivered in a damaged condition or that the exterior box shows signs of mishandling during transit, please do not hesitate to get in touch with us immediately. You can reach out to our dedicated support team via email at support@thetechyard.com. We are committed to addressing your concerns and ensuring that you receive a resolution that aligns with your expectations.

Our Approach to Handling Damaged Orders:
At The TECHYARD, we take your concerns seriously and have a well-defined process in place for addressing damaged orders. Our knowledgeable support team will guide you through the steps needed to report the issue and initiate the necessary actions to rectify it. Your feedback helps us improve our services and allows us to hold our delivery partners accountable for the safe and secure delivery of your purchases.

Our Friendly and Professional Support Team:
We understand that encountering a damaged order can be frustrating, and we want to assure you that our support team is not only professional but also friendly and approachable. We are here to assist you in a courteous and efficient manner, striving to make the resolution process as smooth as possible.

Your satisfaction remains our top priority, and we are dedicated to resolving any concerns you may have. Rest assured that we are working diligently to enhance our packaging and delivery processes to minimize the likelihood of such occurrences in the future.

In the rare event that your order arrives damaged, or if you have reason to suspect that the exterior box may be compromised, we kindly request that you reach out to us without delay. Your concerns and issues matter to us, and we are here to assist you promptly and effectively.

Reporting Damaged Orders:
Should you discover that your order has been delivered in a damaged condition or that the exterior box shows signs of mishandling during transit, please do not hesitate to get in touch with us immediately. You can reach out to our dedicated support team via email at support@thetechyard.com. We are committed to addressing your concerns and ensuring that you receive a resolution that aligns with your expectations.

Our Approach to Handling Damaged Orders:
At TECHYARD, we take your concerns seriously and have a well-defined process in place for addressing damaged orders. Our knowledgeable support team will guide you through the steps needed to report the issue and initiate the necessary actions to rectify it. Your feedback helps us improve our services and allows us to hold our delivery partners accountable for the safe and secure delivery of your purchases.

Our Friendly and Professional Support Team:
We understand that encountering a damaged order can be frustrating, and we want to assure you that our support team is not only professional but also friendly and approachable. We are here to assist you in a courteous and efficient manner, striving to make the resolution process as smooth as possible.

Your satisfaction remains our top priority, and we are dedicated to resolving any concerns you may have. Rest assured that we are working diligently to enhance our packaging and delivery processes to minimize the likelihood of such occurrences in the future.