SUPPORT

Regarding our delivery process, we are committed to ensuring a smooth and efficient service for you. Typically, our delivery times range from two (2) to three (3) business days, depending on your chosen delivery option during the checkout process. We understand the importance of timely deliveries, and we strive to meet your expectations.

Our delivery schedule operates exclusively between 7.30pm to 11.30pm, Mondays to Fridays only. This time frame has been the preferred choice of most of our customers, as it ensures that they are available to receive their orders in person. We appreciate your understanding of this schedule and believe it aligns with your convenience.

At TECHYARD, we prioritize the safety and security of your orders. To ensure a seamless experience, we work closely with our trusted shipping partners. Rest assured, your TECHYARD orders are always delivered directly to you and will never be left unattended outside your doorstep. This commitment to ensuring that your orders are placed directly into your hands underscores our dedication to your satisfaction and peace of mind.

We appreciate your trust in TECHYARD and your choice to shop with us. We would like to provide you with comprehensive information on our cancellation and refund policy, ensuring a smooth and transparent experience for you.

Cancellation Policy:
An order can be canceled, provided it has not yet been shipped out. We understand that situations may arise where you need to amend your order, and we are committed to accommodating such requests whenever possible. If you wish to cancel an order before it is shipped, please get in touch with our customer support team via support@thetechyard at your earliest convenience, and they will guide you through the process.

If the Order is Shipped:
In the event that your order has already been shipped, we kindly request you to visit our TECHYARD shopfront, conveniently located at SUNTEC CITY MALL, 3 Temasek Blvd, #02-328, Singapore 038983. This will allow us to facilitate your request and provide you with the best possible solution. Your presence at our shopfront ensures a personalized and efficient resolution.

Refund and Cancellation Criteria:
For the cancellation or refund to be processed, the purchased item must meet certain criteria. We only accept unopened items that are in mint condition. This ensures that the product is in a resellable state and can be offered to other customers with the same level of quality.

Please note that shipping fees and platform fees (currently set at 1%) are non-refundable if the item has already been shipped. These fees cover the cost of getting your order to you and the processing of your purchase on our platform.

At TECHYARD, we are dedicated to delivering high-quality service and products, and our cancellation and refund policies are designed to maintain that commitment while offering flexibility to our valued customers.

In the rare event that your order arrives damaged, or if you have reason to suspect that the exterior box may be compromised, we kindly request that you reach out to us without delay. Your concerns and issues matter to us, and we are here to assist you promptly and effectively.

Reporting Damaged Orders:
Should you discover that your order has been delivered in a damaged condition or that the exterior box shows signs of mishandling during transit, please do not hesitate to get in touch with us immediately. You can reach out to our dedicated support team via email at support@thetechyard.com. We are committed to addressing your concerns and ensuring that you receive a resolution that aligns with your expectations.

Our Approach to Handling Damaged Orders:
At The TECHYARD, we take your concerns seriously and have a well-defined process in place for addressing damaged orders. Our knowledgeable support team will guide you through the steps needed to report the issue and initiate the necessary actions to rectify it. Your feedback helps us improve our services and allows us to hold our delivery partners accountable for the safe and secure delivery of your purchases.

Our Friendly and Professional Support Team:
We understand that encountering a damaged order can be frustrating, and we want to assure you that our support team is not only professional but also friendly and approachable. We are here to assist you in a courteous and efficient manner, striving to make the resolution process as smooth as possible.

Your satisfaction remains our top priority, and we are dedicated to resolving any concerns you may have. Rest assured that we are working diligently to enhance our packaging and delivery processes to minimize the likelihood of such occurrences in the future.

In the rare event that your order arrives damaged, or if you have reason to suspect that the exterior box may be compromised, we kindly request that you reach out to us without delay. Your concerns and issues matter to us, and we are here to assist you promptly and effectively.

Reporting Damaged Orders:
Should you discover that your order has been delivered in a damaged condition or that the exterior box shows signs of mishandling during transit, please do not hesitate to get in touch with us immediately. You can reach out to our dedicated support team via email at support@thetechyard.com. We are committed to addressing your concerns and ensuring that you receive a resolution that aligns with your expectations.

Our Approach to Handling Damaged Orders:
At TECHYARD, we take your concerns seriously and have a well-defined process in place for addressing damaged orders. Our knowledgeable support team will guide you through the steps needed to report the issue and initiate the necessary actions to rectify it. Your feedback helps us improve our services and allows us to hold our delivery partners accountable for the safe and secure delivery of your purchases.

Our Friendly and Professional Support Team:
We understand that encountering a damaged order can be frustrating, and we want to assure you that our support team is not only professional but also friendly and approachable. We are here to assist you in a courteous and efficient manner, striving to make the resolution process as smooth as possible.

Your satisfaction remains our top priority, and we are dedicated to resolving any concerns you may have. Rest assured that we are working diligently to enhance our packaging and delivery processes to minimize the likelihood of such occurrences in the future.