Frequently Asked Questions

About The TECHYARD

1. Why should I choose The TECHYARD over other platforms or stores?
At The TECHYARD, we prioritise competitive pricing, price transparency, and customer trust. We offer only genuine products and provide local support, clear communication, and a customer-first experience. By working directly with brands and authorized distributors, we're able to offer some of the most competitive prices in the market, without compromising on service or authenticity.

2. Are all your products brand new and authentic?
Yes. All products sold on our site are brand new, factory sealed, and sourced exclusively from authorised channels. We are authorised resellers who work closely with local distributors as well as directly with brands to ensure every item is 100% genuine, fully covered by official warranty for your peace of mind.

3. Why is local warranty better?
Any warranty offer peace of mind, a warranty that isn't explicitly stated as local may require you to send the product overseas for servicing, often leading to longer wait times and added costs. TECHYARD only offers local warranty, assuring a hassle-free interaction with our vendors, should you need to exercise your warranty.

Orders & Delivery

4. How long is the lead time for delivery or self-collection?
We aim to process and dispatch all orders within 2–4 working days. For pre-orders or special requests, please reach out to our support email at support@thetechyard.com so we can provide you with the most accurate estimated lead time.

5. Can I self-collect my order?
Yes, we offer self-collection. Simply reach out to our support email at support@thetechyard.com so we can advise you further and ensure your order is ready before your visit.

6. Do you offer same-day or express delivery options?
Same-day delivery may be available for selected in-stock items. Please contact our support team at support@thetechyard.com before placing your order to check availability. Additional fees may apply for expedited arrangements.

Orders & Issues

7. What should I do if I encounter an issue with my order?
If you experience any issues, be it wrong items, missing parts, or damage during transit. please contact us immediately via our support email at support@thetechyard.com. Be sure to include your order number and any relevant photos or videos so we can assist you promptly and resolve the issue professionally.

8. Can I cancel or make changes to my order after placing it?
Order cancellations or changes can only be made if your item hasn’t yet been dispatched. Please contact us as soon as possible with your order number, and our team will do our best to assist you.

9. I received a faulty or defective product. What should I do?
We take every effort to ensure all items are thoroughly checked before shipping. If you suspect your item is faulty, contact us immediately with proof (photo/video), and we’ll advise on the next steps.

Returns, Warranty & Support

10. What is your return policy?
Orders may be canceled if they haven’t been shipped. For any return or cancellation request, please contact us at support@thetechyard.com as soon as possible and we’ll assist accordingly.

11. Is there a warranty for the products sold on The TECHYARD?
Yes, all products are covered by official local distributor or manufacturer warranties unless stated otherwise. Warranty periods and providers vary by product and can be found at the bottom of each product page.

12. Do you provide after-sales support?
Absolutely. Our team is committed to helping you even after your purchase. For technical issues, warranty claims, or general queries, feel free to contact us through our support email at support@thetechyard.com.

13. How long does it take to receive a reply from your support team?
We typically respond to new enquiries within one business day. Our support email is actively managed between 11:00 AM and 7:30 PM (SGT), Monday to Friday, excluding public holidays

Payment & Promotions

14. What payment methods do you accept?
We accept a wide range of payment methods, including PayNow, credit/debit cards, and bank transfers. We also support buy-now-pay-later options such as Grab PayLater and Atome for added flexibility.

15. Are there any hidden charges or processing fees?
Absolutely not. We pride ourselves on transparent pricing. What you see at checkout is what you pay.

16. Do you offer corporate discounts?
Yes, we offer preferential pricing for corporate purchases. Our team works closely with businesses to provide tailored quotations, flexible payment terms, and product recommendations based on your specific requirements.